Problems with parking or do you have a question about your bill? Most people figure it out on their own with a little help. We have listed the topics for you.
Frequently Asked Questions
Because our equipment (entrance / payment terminal) runs synchronously, an early rate switch or a miscalculation is impossible. If the clock at the entrance is at 10:05 am, the clock at the payment terminal is also at 10:05 am. The time displayed on our equipment is a manually set time. This time is not necessarily identical to the satellite time or the time on your watch. These times may vary by a few minutes.
The waiting time between payment at the payment terminal and exit is tailored to the size of the parking garage. If the waiting time is exceeded, a message will appear on the column at the exit: 'additional payment necessary'. Subsequent payment must be made at the payment terminal.
Yes, you can easily do this online or by mail to APCOA PARKING Nederland B.V., Westblaak 88, 3012 KM Rotterdam or by e-mail via administratie@apcoa.nl.
Parking in a public parking garage does not include security and is at your own risk. Camera surveillance is always present in our parking garages. However, this is primarily to support management. This way, the dispatcher in the control room can watch with you when you make contact via the intercom. The number of cameras differs per location, in any case all entrances are monitored in this way.
You can do this easily by contacting our administration department by e-mail or by calling +31 (0)85 049 98 99.
You can find the clearance height of a parking garage on the web page of all parking garages. The information is then displayed at the top right under the heading ''Quick information''.
Customer satisfaction is always our number one priority. But sometimes even we get it completely wrong. And unfortunately you are the victim of that. Of course that shouldn't happen.
What now?
We are happy to resolve your complaint. The fastest way to do this is to contact our customer service by sending an e-mail or calling +31 (0)85 049 98 99.
You can always report a malfunction by calling our control room: +31 (0)85 049 98 00
The current occupation can be found on this page.
Products
View here in which garages subscriptions are available and request your card directly online.
No, the signed contract is the basis for your payment. You will receive an invoice in advance per quarter. This will be sent free of charge by e-mail in case of direct debit. For an invoice sent by post, you pay i.c.m. direct debit € 4.50 per invoice. Do you not opt for direct debit? Then the costs are € 4.50 for an invoice by e-mail and € 9.00 for an invoice by post.
Please contact our customer service. They can issue a new card or check the card. If your card is stolen or lost, we charge € 45 (excl. VAT) administration costs.
Contact with a magnet (for example, the closure of your wallet) can decrypt the card.
Do you want to cancel your subscription? The agreement has been entered into for a minimum period of 3 months. After this period, this agreement will be extended indefinitely. Termination of the agreement takes place with due observance of a notice period of at least one calendar month. Simply cancel your subscription online.
Do you want to change your subscription? You can easily submit a change request on this page.
After you have parked the car and received an entry ticket at the barrier, go to the payment terminal with the entry ticket. The payment terminal calculates the outstanding amount on the entry card and automatically deducts this amount from the HotelCard. This way, paying for parking is arranged quickly and easily.
You can easily pay for the extra parking time at the payment terminal in the parking garage or you can use Dip&Go at the barrier. This means that you can also pay contactless at the barrier. Please note that the regular parking rate starts after the end time of your HotelCard.
Day card: With this card you can pay the parking costs at the payment terminal. The value on the card is fixed. If the value of the card is exceeded, you must pay the difference at the payment terminal. You go to the payment terminal with the card you used to enter and present this card. Then you offer the value card. You will receive one card back from the payment terminal and with this card you can exit at the exit.
Hour card: The number of hours on the card is fixed (1, 2 or 4 hours). If the hours on the card are exceeded, you must pay the difference at the payment terminal.
Yes, that's possible. If you want to order less than 50 tickets, you can contact our administration service by sending an e-mail.
Refund & receipt
Did something go wrong in one of our car parks and would you like to request a refund? Simply request a refund by sending an email to info(at)apcoa.nl. Copy and paste the information requested by us and fill it in as completely as possible, so that we can help you as best as possible. We ask for the following information in advance:
1. Type of refund *
- Lost card
- Received no or too little change
- Wrong price
2. First name *
3. Laste name *
4. Street name *
5. Postal Code *
6. Residence *
7. Telephone number *
8. Email *
9. What city did you park in? *
- Den Haag
- Amsterdam
- Rotterdam
- Dordrecht
10. Name of parking facility or street name *
11. Parking date *
12. Amount *
13. Time of payment *
14. Payment method *
- Debit card
- Cash
- Creditcard
15. Copy of proof of payment
16. Explanation
* = required field.
To request a receipt, please send an email to info(at)apcoa.nl. Copy and paste the information requested by us and fill it in as completely as possible, so that we can help you as best as possible. We ask for the following information in advance:
1. First name *
2. Laste name *
3. Street name *
4. Postal Code *
5. Residence *
6. Telephone number *
7. Email *
8. What city did you park in? *
- Den Haag
- Amsterdam
- Rotterdam
- Dordrecht
9. Name of parking facility or street name *
10. Parking date *
11. Amount *
12. Time of payment *
13. Payment method *
- Debit card
- Cash
- Creditcard
14. Copy of proof of payment
15. Explanation
Billing and Payments
The pages of our car parks contain additional information showing which payment methods are available.
If the ticket is not accepted, please report to the manager via the intercom on the payment terminal. Is there no intercom available? Then you can call 085 0499 800.
Our colleagues from the administration are happy to help you. Feel free to contact us: info@apcoa.nl.
Question not answered yet?
Feel free to contact us.
Private and business:
Monday to Friday
09:00 - 17:00
Malfunctions:
Available 24/7
